Refund & Returns Policy – Pavithravanam
Effective Date: 12 August 2025
At Pavithravanam, we value our customers and aim to provide the best quality products. However, please note that we generally do not accept returns.
If you face an issue with your order:
You may contact us via call, WhatsApp, or email.
Return or replacement will be considered only if the request is genuine, and the final decision will be taken solely by Pavithravanam.
If there is a payment-related issue that is verified by us, we will process a refund to the original payment method.
If there is a genuine product issue, we may offer a refund, replacement, or store credit — this will also be decided by Pavithravanam.
Contact for Refunds/Returns:
📞 Phone/WhatsApp: 9894485070
📧 Email: pavithravanamnaturals@gmail.com
We reserve the right to decline any return, refund, or replacement request if it does not meet our criteria.
Privacy Policy – Pavithravanam
Effective Date: [Insert Date]
Pavithravanam respects your privacy and is committed to protecting your personal information.
1. Information We Collect:
Name
Email address
Phone number
Delivery address
Payment information
2. How We Use Your Information:
To process and deliver your orders
For customer support and service
For marketing and promotional communication
To improve our products and services
3. Information Sharing:
We may share your information with:
Delivery partners to ensure product delivery
Payment gateways to process your transactions
Marketing tools to send you updates and offers
We do not sell or rent your personal data to third parties.
4. Cookies:
Our website may use cookies to improve your browsing experience, analyze traffic, and remember your preferences. You can manage cookie settings through your browser.
5. Contact Us:
If you have any questions about this Privacy Policy, please contact us at:
📞 Phone/WhatsApp: 9894485070
📧 Email: pavithravanamnaturals@gmail.com
Terms and Conditions – Pavithravanam
Welcome to Pavithravanam!
By accessing or using our website (https://pavithravanam.in/) and services, you agree to comply with the following terms and conditions:
Contact Us
For questions regarding these terms, you can reach us via WhatsApp or email at pavithravanamnaturals@gmail.com
Products and Services
Pavithravanam offers organic vegetables, fruits, dairy products, and related items. All products are carefully sourced and produced following sustainable farming practices.
Orders and Payments
All orders are confirmed only after successful payment via Razorpay or other supported payment methods.
Prices are subject to change without prior notice.
Account Responsibility
Users may need to create an account for certain services.
You are responsible for maintaining the confidentiality of your account information.
Refunds and Returns
Perishable items like vegetables, fruits, and dairy products are non-returnable.
Refunds or replacements are provided only in case of damaged or incorrect items, as per our support policy.
Limitation of Liability
Pavithravanam is not liable for indirect losses or damages arising from the use of the website or products.
Governing Law
These terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of Erode, Tamil Nadu.
Shipping Policy – Pavithravanam
Delivery Information
Pavithravanam ensures timely and safe delivery of organic products to your doorstep.
- Delivery Areas
- We deliver D2C (Direct-to-Customer) within Erode and nearby regions.
- For specific requests outside our usual delivery zones, please contact us directly.
- Order Processing
- Orders are processed within 24 hours of confirmation.
- Delivery times may vary based on location and availability of products.
- Shipping Charges
- Standard delivery charges are applied as per the order and location.
- Any special shipping requirements will be communicated at checkout.
- Packaging
- We use eco-friendly and safe packaging to ensure product quality during transit.
- Delivery Issues
- Pavithravanam is not responsible for delays due to unforeseen circumstances (weather, transport delays, etc.).
- For missing or damaged items, please contact our support team immediately for resolution.
- Contact for Shipping Queries
Reach out via WhatsApp or email at pavithravanamnaturals@gmail.com for all shipping-related questions.